Delivery, Returns and Refund

Times and shipping costs in Italy

Italiving Outdoor sends their products  throughout Italy, including islands in 3/5 days excluding holidays.

ATTENTION: the timing indicated above is relative to the time of delivery and transport, on the contrary, as regards the timing and the actual availability of the product, appears in the description of the product same.

IMPORTANT: Italiving Outdoor distributes products from various Italian companies and beyond. For this reason, in case of purchase "multi-brand" example: 1 product VECA and 1 product BICA, the shippings will be 2 and will arrive to you with different times. This because the products depart directly from the Company production.

The couriers we use, according to the final destination, they are three: BRT EuroExpress, TNT Traco.

In exceptional cases and with our prior notice, we can use the services of POLETTO GIRMO Srl because it guarantees greater capillarity in locations not easily accessible as well as a greater predisposition to the transportation of bulky and fragile items.

ONLY FOR COMPANIES: We remind you that on your specific request and after your notice, the purchased products can be withdrawn even directly in the our Company in the following days and hours:

From Monday to Friday, morning 8:30 - 12:00 afternoon 14:00 - 17:00

PLEASE NOTE: For your greater protection undergoing delivery, we remind you of check the product immediately, if the product has anomalies, sign the receipt that you will be given by the courier by writing: with reserve + a description of the anomaly, (has no value write generic reserve or reserve of control).

Such a precaution, fast but very important, activates after your timely communication, the insurance included in the shipment for damage or loss of the product by the transport company.

Please also be advised that all the our shipments are insured for the full amount of the product paid by you, for this reason, and to activate positively the insurance coverage, it is important to follow the procedure described above.

We also inform you that Italiving Outdoor in the event that the goods get damaged and has not been written opportune reserve, will not be responsible for any damage caused by the carrier during transport and cannot be held responsible for possible anomalies regarding the status of the product after the delivery.

Times and shipping costs in Europe and United States

Italiving Outdoor sends their products throughout Europe in 2/6 days excluding holidays.

The couriers we use, according to the final destination they are BRT EuroExpress and TNT Traco.

In exceptional cases, with our prior communication, the order can also be delivered by different carrier.

For all shipments transiting to countries outside the EU, the shipping costs are always excluding VAT. If required by your country, any customs duties are always to be considered the responsibility of the recipient. Important: such duties and customs charges cannot be communicated by the seller as they are calculated according to the regulations of the country of destination of the goods.

Countries with automatic calculation of shipping fee

List of countries with immediate shipment after confirmation of the order, the cost of shipping is calculated dynamically according to Cart

Payment Methods accepted: Paypal / Credit Card, Bank Transfer

We ship, to private persons and companies, also to the USA. However, in order to receive the desired quote you must use the contact form and subsequently, you will be contacted by our office.

Countries with custom calculation of shipping fee

Dear customer, if your country is one in the following list, the shipping fee for your order will be calculated sent to you via e-mail quickly by our staff only after you confirm the order.

We must do this because your country, and others in this list, have the shipping costs higher than the average, and those costs can not be generated automatically.

As soon as you receive the amount of shipping, you can make the bank transfer of the full amount: product cost + shipping fee, after that we will proceed with the delivery.

Payment Methods accepted: Bank Transfer.

Returns and Refund

It is possible to make the product that you purchased WITHIN 10 DAYS from the date of delivery after giving us previously contacted via email at: info@italivingoutdoor.com

N. B. The refund of the product is the responsibility of the customer.
Reimbursements will be made by Italiving Outdoor with charge back Credit Card or current account PayPal used to purchase.